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About

SHIPPING & RETURNS

DELIVERY TIMES 

Our delivery times are estimates only and are not guaranteed. They will always be estimated in business days (this does not include weekends/holidays). Once the packages are sent to our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected.

bySTIMILON are not held responsible for:

  • Mistakes made by India Post

  • Wrong addresses given by customers

  • Damage to orders by postal service

  • PO box issues

  • Stolen packages after delivery (we do not recommend the India Post “safe drop” option)

If you have a specific question with respect to your shipment, please contact us at bystimilon.com and provide your order number.

INDIA ORDERS

BySTIMILON uses India Post to ship your order through standard mail (unless otherwise indicated by your shipping method). This can take anywhere between 5-7 business days (which excludes holidays and weekends).

ORDER CONFIRMATION 

Items are shipped after processing (3-4 business days) using India Post. In addition to an order confirmation email, we will send you a shipping confirmation email. Expedited and tracking options are available for selection upon checkout. 


DAMAGES

Products purchased from our website will require a photo image of the product in question. Once proven the product has a fault, the product may be returned for a repair, please contact us at bystimilon@gmail.com to open up a conversation about how we may address your concern.

RETURNS

Unfortunately, we are unable to accept returns, but if you have any problem with your items, please contact us at bystimilon@gmail.com to open up a conversation about how we may address your concern. We are always happy to help!

SCRUNCHIE EXCHANGES

We do not currently process exchanges for online scrunchie orders at www.bystimilon.com.